Private Policy
Thrive Psychological Services
Notice Of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to your medical information.
Please review this notice carefully.
Thrive Psychological Services, LLC (“Thrive” or “We”) is dedicated to maintaining the privacy of your information. In conducting our business, we create and maintain identifiable information about you and the mental health services we provide for you (collectively, your “Information”). We comply with the requirements of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other laws protecting the privacy and security of your Information. Thrive is required to provide you with this Notice of Privacy Practices (“Notice”) setting forth our legal duties and privacy practices concerning your Information. Thrive will follow the terms of the Notice that we have in effect at the time.
This Notice describes how Thrive may use and/or disclose your Information, including your medical history, symptoms, examination and test results, diagnoses and care plans, and other health information, in order to carry out treatment, payment, and health care operations and for other allowed purposes or as may be required by law. This Notice also describes your rights to review and control the use and disclosure of your Information. We will report any breaches of your unsecured Information, in accordance with applicable law.
The terms of this Notice apply to all records containing your Information that are created or retained by Thrive. We reserve the right to revise or amend this Notice at any time. Any revision of this Notice will be effective for all of your records that Thrive has created or maintained in the past and any of your records we may create or maintain in the future. A copy of our current Notice is posted in our office and on our webpage. You may request a copy of our Notice at any time. We will follow the terms of the Notice that we have in effect at the time. The effective date of our Notice will be posted in the lower right-hand corner of the Notice.
Primary Uses and Disclosures. We may use and/or disclose your Information for purposes of providing treatment, obtaining payment, and health care operations, and there may be other incidental uses and/or disclosures of your Information. The following are examples of such uses and disclosures. Not every possible use and disclosure in a particular category is listed; however, all of the ways that we are permitted to use and disclose your Information without your written authorization will fall within one of these categories.
Treatment. We may use and disclose your Information as needed to provide, coordinate and manage your health care and related services. This includes the disclosure of your Information for treatment purposes to health care providers outside of Thrive, such as other mental health providers, doctors, nurses, and other professionals involved in your care and treatment. For example, your Information may be provided to a doctor to whom you have been referred to ensure that the doctor has the information needed to diagnose and treat you. To the extent permitted by law, we may disclose your Information to people outside of Thrive who may be involved in your health care, such as family members and friends, unless you have specifically instructed us not to do so.
Payment. We may use and disclose your Information so that the health care and related services that you receive from us may be billed to, and payments may be collected from: you; an insurance company; or another third-party payor. We may also tell your health plan about a treatment you are going to receive in order to obtain prior approval or to determine whether your plan will cover the treatment. We may also disclose your Information to other health care providers and health plans for the payment activities of those providers and plans.
Healthcare Operations. We may use and disclose your Information, as needed, for certain administrative and operational purposes in the course of running our business. These uses and disclosures are necessary for our operations and to make sure that all of Thrive’s patients receive quality care. For example, we may use your Information to review our services and treatment and to evaluate our performance in caring for you. We may combine the health information of some or all of Thrive’s patients to decide what additional services we should be offering, what services may not be needed, and whether certain treatments are effective. We may also combine the information we have with information from other health care providers to compare how we are doing and see where we can make improvements in the care and services that we offer. We may remove information that identifies you from this set of health information (e.g., your name, address, social security number, etc.) so others may use it to study health care and health care delivery without learning your identity. We may also disclose your Information to individuals and organizations, including physicians, hospitals, healthcare clearinghouses, and/or health plans, to assist with their health care operations, but only if they have (or had in the past) a treatment relationship with you. These are just some of the various uses and disclosures of your Information that Thrive may engage in as part of routine health care operations.
Incidental Uses/Disclosures. There may be incidental uses/disclosures of your Information that cannot reasonably be prevented. For example, when your name is called in the waiting room, we cannot reasonably prevent others from overhearing your name.
Other Uses/Disclosures. We may contact you to schedule, or remind you of, an appointment, including by leaving you voice messages on your cell phone or in a message left with the person answering the phone. We may also use your Information to tell you about health-related benefits, treatment options or alternatives, and other services that may be of interest to you.
Other Uses and Disclosures Allowed or Required by Law. We may use and disclose your Information in the following situations, as allowed or required by law. These uses/disclosures of your Information generally do not require us to obtain your written authorization:
Business Associates. We may disclose your Information to various third-party entities that provide certain services for Thrive that involve access to your Information. We have a written contract with each of these business associates that contains terms requiring them and their subcontractors to protect the confidentiality and security of your Information, as required under HIPAA.
As Required By Law. We will use/disclose your Information when we are required to do so by federal, state or local law; however, we will limit the use/disclosure to the minimum amount required for us to comply with such legal requirement. When the law requires us to report abuse, neglect or domestic violence, or respond to judicial or administrative proceedings or to law enforcement officials, we will further comply with the requirements set forth below concerning those activities.
Legal Proceedings. We may disclose your Information in the course of any judicial or administrative proceeding: (i) in response to an order of a court or administrative tribunal; and (ii) in response to a subpoena, discovery request, or other lawful process that is not accompanied by an order of a court of administrative tribunal, but only if certain efforts have been made to inform you about the request or to obtain an order protecting the information being requested.
Compliance. By law, we must make disclosures of your Information to the Secretary of the U.S. Department of Health and Human Services in order to enable the Secretary to review our compliance with the requirements of privacy laws, such as HIPAA.
Law Enforcement. We may disclose your Information if asked to do so by a law enforcement official, so long as applicable legal requirements are met, for law enforcement purposes, such as: (i) in response to a court order, subpoena, summons, or warrant; (ii) to identify or locate a suspect, fugitive, material witness, or missing person; (iii) to assist in the identification of a victim of a crime; (iv) in connection with death that may be the result of criminal conduct; (v) to report criminal conduct at our facility; and (vi) in emergencies to report a crime, the location or victim(s) of the crime, or the description, identity or location of the perpetrator.
Health Oversight. We may disclose your Information to a state or federal health oversight agency for activities authorized by law, such as: investigations, inspections, and audits; licensure and disciplinary actions; civil, administrative, and criminal actions; and activities related to government oversight of the health care system, government programs, and compliance with civil rights laws.
Public Health. We may disclose your Information for authorized public health activities, such as: (i) to report, prevent or control disease or injury; (ii) to report adverse reactions to medications; (iii) to notify people of problems with or recalls of products; (iv) to notify a person who may have been exposed to, or at risk for contracting or spreading, a disease or condition. We will make these disclosures only if you agree, unless we are required or otherwise authorized by law to do so. If directed by a public health authority, we may disclose your Information to a foreign government agency that is collaborating with the public health authority.
Abuse/Neglect. We may disclose your Information to a government agency that is authorized by law to receive reports of child, elder, or dependent adult abuse or neglect or if we believe that you have been a victim of abuse, neglect or domestic violence. In this case, the disclosure will be made consistent with the requirements of applicable laws and due regard for safety of the individual.
Threats to Health or Safety. We may use and disclose your Information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any such disclosure, however, would only be to someone able to help prevent the threat and/or to any specifically identified victims of the threat.
Coroners / Medical Examiners / Funeral Directors. We may disclose your Information to a coroner or medical examiner for identification purposes, to determine a cause of death, or to perform other duties authorized by law. We may disclose your Information to a funeral director as needed to carry out his/her duties.
Military and Veterans. If you are a member of the Armed Forces, we may use and disclose your Information: (i) for activities deemed necessary by military command authorities; (ii) for purposes of a determination by the Department of Veterans Affairs of your eligibility for benefits, or (iii) to a foreign military authority if you are a member of that foreign military, in accordance with HIPAA.
National Security. We may disclose your Information to federal officials for intelligence, counter-intelligence, and other national security activities authorized by law, including to protect the President and other government officials or foreign heads of state.
Correctional Institutions. If you are an inmate or under the custody of a law enforcement official, we may disclose to the correctional institution or law enforcement official your Information as necessary: (i) for the correctional institution to provide health care services to you; (ii) to protect your health and safety or that of others; or (iii) for the safety and security of the institution or official.
Employers. We may disclose to your employer your Information obtained in providing services to you at the request of the employer for purposes of conducting an evaluation relating to medical surveillance of the workplace or determining whether you have a work-related illness or injury when such services are needed by the employer to comply with certain legal requirements.
Workers’ Compensation. We may disclose your Information to comply with workers’ compensation laws. For example, to the extent your care is covered by workers’ compensation, we will make periodic reports to your employer about your condition. We are also required by law to report cases of occupational injury or occupational illness to the employer or workers’ compensation insurer.
Research. We may disclose your Information to researchers for research that has been approved by a privacy board or institutional review board. Before we disclose your Information, the project will be approved through a formal review and approval process; however, we may disclose your Information to people preparing to conduct a research project (e.g., to help them find participants), so long as the information that they review does not leave Thrive’s premises. We will almost always ask for your specific permission if the researcher will have access to your name, address, or other information that reveals who you are.
Change of Ownership. In the event Thrive is sold or merged with another organization, your Information will become the property of the new owner and be subject to its Notice of Privacy Practices. You will maintain the right to request that copies of your Information be transferred to another physician, and your rights with respect to your Information will remain the same.
Disclosures to Your Relatives and Friends. We may disclose to a member of your family, a relative, a friend, or another person that you have identified your Information that directly relates to such person’s involvement in your care or who has responsibility for payment for your care. We may also use/disclose your Information to notify (or assist in notifying) a relative or other person responsible for your care of your location, general condition, or death. If you are not present or are unable to state an objection or request a restriction to such use/disclosure, we may, in our professional judgment, determine whether the use/disclosure is in your best interest. Further, in the event of your death, we may disclose to a member of your family, a relative, a friend or any other person you identify your Information that directly relates to that person’s involvement in your care or who has responsibility for payment of your care, unless such disclosure is inconsistent with your prior expressed preferences that are known to Thrive.
Disclosures Requiring Written Authorization. Any use/disclosure of your Information for purposes other than as generally described in this Notice will be made only with your prior written authorization. Any authorization you provide to us regarding the use/disclosure of your Information may be revoked by you, at any time, by giving us written notice of the revocation. Your revocation shall not apply to those uses and disclosures of your Information that we made on your behalf prior to when we receive your written revocation.
Marketing. We may use/disclose your Information for marketing purposes only with your prior written authorization, unless the use is in the form of a face-to-face communication made by us to you or involves a promotional gift of nominal value from us to you. The authorization will disclose whether we receive any compensation for any marketing activity you authorize, and we will stop any future marketing activity if you revoke such authorization. Marketing uses/disclosures do not include activities such as Thrive contacting you about health-related products or services offered by Thrive, or to manage or coordinate your care.
Psychotherapy Notes. We may only use/disclose psychotherapy notes with your written authorization except when the use or disclosure relates to the following: (i) to carry out certain treatment, payment, or health care operations; (ii) required disclosures; (iii) health oversight activities; (iv) coroners and medical examiners; and (v) for threats to health or safety.
Breaches. In the event that your unsecured Information is accessed, acquired, used or disclosed in a manner not permitted by law and that compromises its security or privacy, we are required by law to notify you within sixty (60) days after we have discovered the breach. We will report any breaches of your unsecured Information in accordance with applicable federal and state law.
Your Rights Regarding Your Information.
Inspection and Copies. Subject to certain grounds for denial, you may ask to inspect and obtain copies of your Information that may be used to make decisions about your care, including your medical and billing records, but not including: (i) psychotherapy notes ; (ii) certain laboratory information restricted by federal law; and (iii) information compiled in reasonable anticipation of, or for use in, any civil, criminal, or administrative action or proceeding.
Any request for access to or copies of your Information must be submitted in writing to Thrive at the address listed below. We will do our best to respond to your request within thirty (30) days, unless state law requires us to respond sooner. Thrive may charge you a reasonable fee for the copying, mailing, labor and supplies associated with fulfilling your request. If we maintain the requested Information electronically, we will provide you with a copy in the electronic form and format that you request if we can readily produce such format. If we cannot readily produce the format you requested, we will produce your electronic health information in another readable electronic format as reasonably agreed to between you and us. If your request directs us to transmit the copy of your Information directly to another person, we will provide the copy to the person you designated, but your request must be made in writing, signed by you, and clearly identify the designated person and where to send the copy of your Information.
We may deny your request to inspect and/or copy your Information in certain circumstances. For example, we may deny your request if it is determined that providing your Information could cause harm to you or another person. If your request is denied, you may, in some instances, have the right to have such denial reviewed. We will provide you with a written statement of the reasons for denial and, if you are allowed to have the denial reviewed, we will give you instructions for how to request reconsideration.
Confidential Communication. You may request that we send your Information to you by alternative means or at alternative locations. For example, you may request that we contact you at your work or by U.S. Mail. We will not ask you the reason for your request, and we will accommodate reasonable requests. To request that we communicate with you in a certain way or at a specific location, you must submit your request to Thrive in writing to our address listed below. Your request must specify how and where you wish to be contacted. You must provide us with a mailing address where you can receive correspondence from us related to billing and payment for our services. Thrive reserves the right to contact you by other means and at other locations if you fail to respond to any communication from us that requires a response. We will notify you in accordance with your original request before we attempt to contact you by other means or at a different location.
Restrictions. You may ask us to restrict the use/disclosure of any part of your Information to carry out treatment, payment or healthcare operations. You may also request that any part of your Information not be disclosed to family, relatives or friends who may be involved in your care or not to notify them of your location, general condition or death. Your request must be submitted in writing to Thrive at the address listed below, and must specifically describe in a clear and concise fashion: (1) what information you want to limit; (2) whether you want to limit our use or disclosure or both; and (3) to whom you want the limits to apply. Thrive does not have the authority to bind anyone else to restrictions you request and we may agree to.
We are not required to agree to your request unless the restriction involves the disclosure of your Information to a health plan for purposes of payment or health care operations and such Information pertains solely to a health care item or service for which you have paid out-of-pocket in full. If we agree to your requested restriction, we will not use or disclose your Information in violation of that restriction, except in emergencies. We may terminate any restriction by giving you written notice; provided, that our termination shall only be effective with respect to information created or received after we have given you such notice of termination of the restriction. We may not terminate a restriction that we are required to agree to, as described above.Amendments. If you believe that your Information maintained by Thrive is incorrect or incomplete, you may ask Thrive to amend it. Your request must be submitted in writing to Thrive at the address listed below. Thrive may deny your request if it is not made in writing or does not include a valid reason to support your request. Thrive may deny your request to amend information that: (i) is accurate and complete; (ii) was not created by Thrive, unless the person or entity that created such information is no longer available to make the amendment; (iii) is not part of the information kept by or for Thrive; or (iv) is not part of the information which you are permitted to inspect or copy. If we deny your request, you may file a statement of disagreement that will become part of your record. If you file a statement of disagreement, we reserve the right to respond to your statement. You will receive a copy of any response we make and any such response will also become part of your record.
Accounting of Disclosures. You may request an accounting of certain disclosures of your Information that we have made (if any) during the six (6) years prior to the date of your request, except for disclosures: (i) to carry out treatment, payment or healthcare operations; (ii) made directly to you; (iii) incident to a use/disclosure otherwise permitted or required by law; (iv) pursuant to a written authorization; (v) to persons involved in your care or for notification purposes; (vi) for national security purposes; (vii) to correctional institutions or law enforcement officials having custody over you; or (viii) as part of a limited data set. Your request must be submitted in writing to Thrive at the address listed below.
Your Right to a Copy of this Notice. You have the right to receive a copy of this Notice. You may ask us to give you a copy of this Notice at any time. To obtain a paper copy of this Notice, please contact our office or ask for one at your next appointment. You are also able to obtain a copy of this Notice by visiting our website at www.thrivepsych.net.
Your Right to File a Complaint. If you believe that your privacy rights have been violated, you may file a complaint with our Privacy Officer and/or the Secretary of the Department of Health and Human Services (DHHS). All complaints must be submitted in writing. To submit a complaint to Thrive, send a letter describing your concerns to us at the address listed below. DHHS provides information on its public website (www.hhs.gov/hipaa/filing-a-complaint) about how to file a complaint with the Secretary. We respect your privacy and support efforts to protect the privacy and confidentiality of your Information. Thrive will not retaliate against you for filing a complaint.
Thrive Contact Information. If you have questions about this Notice, please contact Thrive by phone, email or regular mail using the contact information listed below. If you want to exercise any of your rights pursuant to this Notice or if you wish to file a complaint, such action must be in writing and delivered in person or faxed, mailed or emailed to Thrive as follows:
Thrive Psychological Services, LLC
101 Enterprise Drive
Gretna, NE 68028
Phone: 1.402.972.8900
Fax: 1.402.972.8899
Email: nschmidt@thrivepsych.net
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